How long will it take for my order to reach me?
Our warehouse dispatches orders from Monday to Saturday, and it will be dispatch within 5-6 working days of the order being placed and then send you tracking details to locate your package.

How do I know if an item is eligible for return?
We cannot process a return or refund for a product due to personal like or dislike because of hygiene and contamination reasons. All color cosmetic sales are final unless there is in transit damage or defect.

Unless the product arrived in a damaged or defective condition, products are not eligible for return. We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of our products - however, certain ingredients may cause irritation to very sensitive skin. We highly recommend that you do a patch test on your neck/arm before using the product. To help avoid irritation or an allergic reaction, a full ingredient list is displayed on each product. 

Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of colour is not applicable. 

Do you offer reverse pickups? Are there any additional charges for this service?
- We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee of Rs.100 per product will be deducted from the total refund amount.
- If your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at D302 Sea Pearl, Nr Ashok Vatika, Ambli Bopal Road, Ahmedabad 380058.

What if I have received a damaged product?
• We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request.

What about the refundable amount?
For Prepaid Orders
• A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.

Please note:
• Finally, please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.

How long will it take to process my return?
• It usually takes 10-15 working days for you to receive a replacement product or a refund.

Can I place an exchange request?
• We do not do exchanges. You will receive a refund for your returned order and can place a new order request for the product(s) you wish for.